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Return/Privacy Policies

RETURN POLICY:

All Sales are final after 7 days from receipt of product.

Returns can either be for exchanges or refund.  In the case of an exchange, the customer is responsible for both the return shipping of the original product and shipping charges for the new product to be shipped.

If your order has a custom hem - there will be an $11 restocking fee subtracted from your refund.

In the event of a return, a credit (excluding shipping/handling fee) will be issued to the card used for the original purchase within 5 days of receipt of returned product by OvertheCast.

For both exchanges and returns - product cannot have been worn.

To claim a refund, exchange, credit, or for further information please send an email to overthecast@gmail.com. 

All prices are in American Dollars

Description of goods and prices may be subject to change or correction at any time without notice. Although we seek to ensure information is correct, we make no representation or warranty as to information being accurate or complete. If we discover an error, we will try to notify you as soon as possible and allow you to cancel your order and obtain a refund if desired.

By submitting an order you warrant that:

  • you are authorised and able to make payment via the method you have chosen,
  • the information you have provided is correct

A contract for purchase is only formed once we have accepted an order by issuing a receipt number.

SHIPPING TIME:
Over the Cast will process all orders between 3-5 business days of receipt. For Shipping Over the Cast uses USPS 2-Day Priority.  

SHIPPING DAMAGE CLAIMS
While the frequency of damaged packages is low, in the event that one of our products is delivered in a damaged state, Over the Cast must be notified within 48 hours of receipt of the package. We will make every effort to resolve the situation and get a replacement product delivered in a timely fashion. Any shipping damage claims filed beyond 48 hours from receipt of the package will be the sole responsibility of the recipient.

PRIVACY POLICY:
Over the Cast offers it's fine quality products in association with reputable payment processor Intuit Merchant Services. The only information collected on our site is information provided by our customers and that is associated with your order for processing and shipping.

SECURITY POLICY
Over the Cast maintains practices and procedures designed to ensure the security and confidentiality of our customer's information. We restrict and limit access to customer information only to those employees who need it to carry out their business functions, such as fulfilling orders and shipping your products. When credit card information is transmitted online, we use industry standard security measures called SSL (secure socket layer encryption). Your credit card number and information go directly to our online payment gateway and is not stored on our website. We will monitor and adopt new technologies as they are created to ensure that your customer information is kept secure.